Moving Coverage

Family Owned & Operated For Over 20 Years.

Cargo protection and storage protection.

Insurance for your goods is referred to as cargo (or transit) protection. All Licensed Long Distance Moving companies carry many forms of insurance coverage, one of them being cargo insurance. A Lot of Local Moving Companies do not. What movers offer you is an option to be compensated for any loss or damage to your goods while in transit with them. They are not selling you insurance. They are selling a coverage and accepting a degree of liability in return for a premium paid. Even sales representatives confuse the fact. Only insurance companies sell insurance. The movers ask you if you want to be protected under their policy or not and to what degree.

Damage and lost items do occur on moves. A moving company is required, by law ( Canada ) to accept some degree of liability when traveling the roads This basic, standard protection is 60 cents per pound per article or $1.32 per kg per article) . For example, if damage or loss occurs to an item weighing 50 pounds occurs, then the carriers (movers) liability is $ 0.60 x 50 lbs = $ 30.00. Fine for items that are cheap, but heavy, but not well for a $ 500.00 lamp weighing 30 pounds!

Here comes the first gray area of “insurance”. Take a figurine weighing 10 pounds. It is packed in a box weighing 50 pounds. You did the packing of the box. Different companies have different weighs of interpreting the application of $0.60 per pound. Some will give you the rate on the damaged item only, while some will apply the rate to the cartons weight ( 50 lbs in this case) . Then, there are some who will not give you a thing because YOU DID THE PACKING. Read any contracts and ask the moving company this question. Quite often, if you do the packing, you nullify any insurance compensation from the movers. It is a fair practice. A mover and it’s insurance company can not insure contents of boxes that they have never seen. They also don1t know if the contents were packed properly. As a result, if you pack it, you take the risk.

There are companies who will negotiate on this issue, but the general rule is, if you pack it ( or unpack it) you nullify any insurance coverage.

Now, this option, often referred to as “basic’” or “no insurance’” should cost you nothing. As well, since you get very little in protection. However, this may be enough if you can arrange your own coverage through your

own household insurance. Ask your own company or broker. You may find you don1t need any extra coverage through the movers.

Now, in general, there is only one other kind of coverage, replacement coverage. However, there may be other kinds offered in between the basic coverage and the replacement. One such possibility is called ‘1Added Value Protectionl1. Here the company charges a premium and increases the coverage from $ 0.60 per pound to a greater value, say $ 2.00 per pound ( may vary).

Another offer may be Market Value or Depreciated Value coverage. This option should be compared against the cost of replacement value. Here, the market value of the damaged item is considered for compensation. Determining the market value of a piece of furniture yourself can be difficult. As a matter of fact, most insurance companies offering cargo protection movers deal only with replacement costs these days. Watch out for the mover that tries to tell you that replacement coverage does not exist. It does and there should not be an excessive premium for it.

What you will pay for transit protection.

As mentioned earlier, there are four possible amounts of coverage.

  • Basic $ 0.60 per pound (minimum)
  • Added Value
  • Market or Depreciated Value
  • Replacement Value

Basic coverage should cost you nothing. Nobody charges for this. It is included and is the minimum as required by law. Added Value will cost more, but it varies depending on the increase in value. A typical charge is $ 1.25 per $ 1000 of declared value for coverage of $ 2.00 per pound.
Market Value coverage is going out of style. Typically, it would cost around $ 1. to $ 3.00 less per $ 1000 of declared value than replacement coverage. That would put it in the $ 4.00 to $ 6.00 per $1000 declared value range. You declare an amount of coverage. In the event of total loss of all your goods, you get back the total declared amount. In the case of damage to an individual piece, you would get back a maximum of the market value for that piece.
Replacement Value will fluctuate, as did market value coverage. Typical rates would be $ 7.00 to $ 9.00 per $ 1000 of declared value.

Did you catch all of that $ X.00 per $ 1000 declared? It is tricky. Ok, this is it is applied. As an example, let’s say you are moving. Your moving consultant will ask you ( among other things) ,”How much cargo protection do you want”?. Well, after considering all you have to move, you come up with $ 50,000 worth of goods. The consultant has also told you that all your goods weigh approximately 12,000 pounds. You look at your options.

Basic: Coverage@$0.60perpound x 12,000 pounds = $ 7,200.

Cost = 0 Maximum coverage = $ 7,200

Added Value: Coverage @ $ 2.00 per pound x 12,000 pounds = $ 24,000

Cost = S $ 1.25 per $ 1000 declared value = $ 62.50

Market Value: Coverage against total loss is your declared value = $ 50,000 Coverage against loss or damage on individual piece is market Repairs covered up to cost of market value

Cost = $ 5.00 per $ 1000 declared = $ 250.00

Replacement Value: Coverage against total loss is your declared value = $ 50,000 Coverage on individual loss or damage is replacement value

Repairs covered up to replacement value Cost = $ 7.50 per $ 1000 declared = $ 375.00

So you can see that the cost to get cargo protection in place for your move can get a bit pricey. Not only that, but each kind of policy will have some sort of deducible to go along with it. Some won’t, but some can be as high as $ 250. For example, you may pay a premium of $ 300 for cargo protection and then face a $ 250.00 deducible on top of it.

What is never insured

There are things that are not insured, even if you pay for coverage example would be jewelry. Best to pack them up and take Other items not normally insured are coins, stamps, documents, no insuring items of sentimental value. A photograph will up to the cost of the film, for example. The same goes for software of data is not covered, so back up your disks before moving!

Generally, the interior workings of appliance, televisions, stereos, etc. are not covered by the mover unless the mover does some obvious physical damage to the piece. If the item was handled properly and something does not work after the move, it’s your responsibility. If there is obvious damage the item, there is a 99 percent chance the internal damage was a result of the rough handling and the movers will pay ( up to your protection selection) for the repair.

Again, contents of boxes are not covered under cargo protection policies unless the mover ( or an agent of the mover) has packed and unpacked the cartons. Usually, the mover will cover goods ( up to the coverage you selected) for clear mishandling of the carton. If there is obvious damage to the exterior, generally the mover will compensate you.

Sets of furniture and appliances are not covered. That is, if you have a matching couch, love seat and char and the chair gets ripped, the mover is only liable to repair or replace ( up to your coverage selection) the one piece and does not have to touch the matching pieces, even though may not match after, repair, recovering or replacement of the one piece.

Extraordinary Value

You will have to declare items of extraordinary value. For example, if the movers are taking your car, they will need a value for the car. You may have a painting or a sculpture worth a fair amount. The idea is, that despite all the cargo cover there will be a limit on the amount the insurance company will pay out on one given item. Ask your moving consultant what the limit is. If you have any item in your place that exceeds that value, then you must tell the mover. The item(s) of extraordinary value will be noted on the bill of lading and you will be covered

Dangerous Goods

Do not pack and item classified as dangerous goods. If any

damage resulted from a dangerous good, your insurance would be void. You would not even get $ 0.60 per pound. Ask your moving consultant where your local disposal site is.

Generally speaking, each moving company will charge you a premium for cargo protection. When you move locally, the rates and methods of accessing rates will vary from company to company. Some may charge you a flat rate, some will charge based on how long the move takes (hourly) and some include it in their rates. No matter which way you get charged, you should be asking some important questions.

  • What is the total coverage you get?
  • What is the limit per individual item?
  • What is the deductible?
  • Is the coverage market value or replacement value?
  • Ask who the company uses for furniture repairs. This will provide an idea of the quality of repair you can expect if you have damage on your move.

Storage Insurance

Generally, if your goods will be stored in a warehouse for an extended period of time, you will need separate insurance for this. This can be arranged through the storage facility, your mover or your own insurance company. Storage facilities generally charge between $ 1.00 and $ 2.50 per $ 1000 of declared value per month of storage. The same rules about dangerous goods and items of extraordinary value apply here as well.

Grand River Local Coverage Includes:

Standard – Included in Local Moving Rates

  • 60 cents per lb. per article for handling
  • $4,000,000 Liability Coverage
  • Worker’s Compensation – Yes there are still Movers out there which do not have coverage (Usually movers with contract workers or those “Cash Only Newspaper Weekend Movers”.
  • No coverage whatsoever is offered on local moving when storage is involved and you as the customer do not allow us to write down an inventory / condition report.
  • Only $250 deductible
  • Long Distance Standard Protection No premium
    This covers any item up to 60 cents per lb. per article
  • Local & Long Distance- Full Value Protection Plan
  • Local Moving Cost is $25 per $5000 coverage
  • Long Distance Moving Cost is $35 per $5000 coverage
  • $500 deductible
  • This includes the standard plan plus the cost of repair or if repair is not possible a settlement based on your total valuation divided by the weight of the shipment< (Full Value Protection Plan if your the amount of coverage exceeds $5.00 per lb or higher for the total weigh of the shipment up to a maximum of your declared value and you have us do an inventory) For example if you have a 100 lb dresser which cost $599.00 new and it is now 3 years old. If your dresser needs a $200 repair and a second scenario that your dresser cannot be repaired. 1.) If you valued your 5000 lb (an average amount in a townhouse) shipment at $5000 (you then are taking valuation at $1 per lb. or you would receive $100 for this item. or second scenario if it could not be repaired you would still receive $100 for this item. 2) If you valued your 5000 lb shipment at $15,000 or $3 per lb If the item needed a $200 repair $200 would be paid towards repair or second scenario if it could not be repaired you would receive $300 towards replacement. 3) If you valued your shipment at $25,000 or $5 per lb you would still only receive $200 towards the $200 repair or you would receive full value of the item at its current market value under standard insurance guidelines

We Make Moving Easy

Moving Coverage

Insurance for your goods is referred to as cargo (or transit) protection. All licensed long distance moving companies carry different forms of insurance coverage, one of them being cargo insurance. A lot of local moving companies do not. What movers offer you is an option to be compensated for any loss or damage to your goods

Office Moving

Grand River Moving has moving consultants who specialize in office moving, with the expertise to properly have your office relocated. We have coordinated and moved both small and large moves. You should not just choose any local mover for moving an office especially where more than one truck load is required.

Senior Moving

Grand River Moving offers properly trained consultants to view and go over the moving needs of seniors. Our Specialists will assist in moving the senior from point A to point B, and/or packing/storage services if required. Senior Move Management may require our consultant(s) to make several trips to the seniors residence

Save Money on Moving

Since there is nothing you can do to change the mileage between your old home and new home, unless you move closer, the charge that will most impact your long-distance move will be the weight of your shipment.
Here are some tips to reduce costs on your long-distance move:

Here is what some of our clients
are saying about Grand River Moving

Grand River Movers helped me move last month. This is my second time using this company and both times I have had positive experiences. Lum and David were my movers this time and they were both friendly and helpful and good to work with and got the job done. Jesse was helpful in getting everything set up beforehand as well. Thanks for another successful move! I would use Grand River Movers again.

J Shannon

Grand River Moving took care of my move today. Lum and David moved me from a third floor apartment to a third floor apartment with no elevators and didn’t even make a fuss. The boys worked hard and got everything to my new place in one piece. Superb movers who offered superb customer service. Thanks again boys!!!

Travis Bogdon

We used Grand River moving for our recent move the end of September 2020. We can’t say enough good things about our experience. Dan, Alex, and OB were our crew and our day couldn’t have gone any smoother. We downsized from a 4 bedroom home to a small bedroom and they were able to pack our home into their truck and transport it to our new home. …More

Ann Sills

I had Grand River move us this past summer (2020). We ended up doing it on the hottest day of the year. The guys were awesome. They were very professional, safe, and didn’t damage a thing. Even tho it was a miserable day doing heavy work …More

Steve Skrypec

Amazing company, professional movers. Very accommodating of our move needs. The movers worked hard and the prices were good. I’m sure you could find cheaper on Kijiji, but if you value your possessions I recommend using this company instead

Jamie Sangster

Contact Us

Kitchener/Waterloo – 519-219-3500
Cambridge (519) 219-1300
Guelph (519) 362-4721
Brantford (226) 227-1529
Milton/Georgetown (289) 428-5005

4489 King St E, Kitchener
Ontario N2P 2G2


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